The process for logo designs changed on April 26th, 2020. All designers must read all of the following.
- We no longer email notifications to the seller when you make a comment or upload a file.
- Instead you must choose to ask for feedback, when you’re ready.
To do this, press the new “Request feedback” button at the top right corner of the screen:
This will send the seller an email immediately asking them for feedback, which looks like this:
These new emails are much clearer than the old ones, which looked like this:
This allows you to write comments, and upload multiple images before asking for feedback, if you wish.
Running out of time
We have also changed what happens if a project runs out of time:
- Previously, when a seller didn’t approve a design within 7 days we cancelled the project, and your work was lost.
- Now, when a project runs out of time we automatically assign it to Brandpa, who take over from the seller. Brandpa will work with you to approve a final design.
This means that you can’t lose a project if the seller doesn’t provide feedback.
Note that Brandpa will not take over design projects before the 7 days limit has run out. This is so we can provide a consistent service to all of our sellers. Please do not ask Brandpa for help to take over a design project, if a seller is not replying. This will now happen automatically.