Brandpa uses an automated system to manage most of a domain sale. This allows for sales to be processed as quickly and consistently as possible.

When one of your domains is sold, you will be emailed automatically and guided through what is needed from you. These steps will vary depending on the type of sale, where you domain is hosted, and the choices of the buyer. Here’s one example of a step you may be asked to perform:

It is important that you complete your steps quickly, and mark them as complete as you go. If you don’t do this, Brandpa will chase you automatically. If you do not reply in a reasonable time (usually up to one week), Brandpa are obligated to refund the buyer and you will lose the sale.

If you are not seeing emails from Brandpa, search your inbox for “Brandpa” and check that the email address for your account is correct. We are not responsible for messages missed because of incorrect contact details or your email software.

Your options

At any time during or after a sale, you will see these three options:

View your earnings will show a list of what you will be paid for this sale, and have already been paid. If a payment requires that you do something, it will be explained here. We will also email you when a payment is made to your account.

Your payout settings allows you to review and change the bank details you use to receive money. This must be set before you can be paid.

Finally if you need help with any part of a sale, you can contact us by clicking Ask Brandpa for help. We’ll be sent your sale and your details automatically, so you just need to tell us your problem.