Frequently Asked Questions

We strongly advise not to submit domain names with a 60-day transfer lock applied, but you can do this if you wish.

If you submit and list a domain name which has a 60-day transfer lock applied, and that domain name is purchased a few days later by a buyer, you are risking losing this sale. Why? Often the buyer wants their newly purchase domain name transferred to their preferred registrar, which often is a different registrar to the one you have it hosted with.

When a domain name is submitted to Brandpa, you also need to pay a listing fee. You can submit an unregistered domain name, however, if you learn that you can no longer purchase that domain name from a registrar you saw a domain name with originally, we will not be able to refund you the listing fee.

That is why we strongly advise you don’t submit domain names that are not registered.

The design process typically takes about a day. Depending on demand however, you may have to wait longer for a designer to be available, especially during holidays or weekends.

During the Coronavirus crisis, we have both fewer designers who are able to work, and unusually high demand for logos. As a result, there was a waiting period of about 9 days on March 27th 2020.

We now display the latest amount of time needed before you purchase a domain name. You can also view an estimate for each of your domains under Domains > Set up.

Brandpa does not refund any listing fees once a logo design for a domain name has started.

This is because once a logo design has begun we have committed a designer to creating a logo, and paying them for that logo.

 

At the moment, we do not accept requests to make domain names featured. Brandpa acts as a curator of the domain names and chooses which domain names will be listed in the “Featured” section or not.

Read more on what are featured domain names here.

Yes. You can submit a new feature idea to Brandpa. You can do so via this webpage: Submit a ticket. Once your suggestion is made, the Brandpa team are notified. We review the ideas on a monthly basis.

Brandpa has a queue of logos, which our sellers work through.

Domains are placed in the queue after they are tagged. Because of this, we recommend you tag your domain as soon as you have paid for it.

A domain name is not placed in the queue immediately after payment, as the designer needs the domain to be tagged before they know what to do with it.