Find answers to some of our most frequently asked questions below.

Can I submit a domain name with a 60-day transfer lock?
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If you submit and list a domain name which has a 60-day transfer lock applied, and that domain name is purchased a few days later by a buyer, you are risking losing this sale. Why? Often the buyer wants their newly purchase domain name transferred to their preferred registrar, which often is a different registrar to the one you have it hosted with.

We strongly advise not to submit domain names with a 60-day transfer lock applied, but you can do this if you wish.

Can I submit an unregistered domain name?
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When a domain name is submitted to Brandpa, you also need to pay a listing fee. You can submit an unregistered domain name, however, if you learn that you can no longer purchase that domain name from a registrar you saw a domain name with originally, we will not be able to refund you the listing fee.

That is why we strongly advise you don’t submit domain names that are not registered.

Can I add additional keywords to the domain description?
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Currently sellers cannot add custom keywords to their domain names. This used to be an option in Brandpa, but was removed in March 2020.

We have done this because previously some sellers were inserting inappropriate or poorly written keywords, and many keywords were inconsistently applied.

We are currently working on a new solution, that will give you more control and result in a good experience for our shoppers.

How long does it usually take to design a logo?
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The design process typically takes about a day. Depending on demand however, you may have to wait longer for a designer to be available, especially during holidays or weekends.

During the Coronavirus crisis, we have both fewer designers who are able to work, and unusually high demand for logos. As a result, there was a waiting period of about 9 days on March 27th 2020.

We now display the latest amount of time needed before you purchase a domain name. You can also view an estimate for each of your domains under Domains > Set up.

Does Brandpa refund listing fees?
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Brandpa does not refund any listing fees once a logo design for a domain name has started.

This is because once a logo design has begun we have committed a designer to creating a logo, and paying them for that logo.

 

Can I apply to have my domain names listed as featured?
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At the moment, we do not accept requests to make domain names featured. Brandpa acts as a curator of the domain names and chooses which domain names will be listed in the “Featured” section or not.

Read more on what are featured domain names here.

When are domains placed in the queue for logo design?
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Brandpa has a queue of logos, which our sellers work through.

Domains are placed in the queue after they are tagged. Because of this, we recommend you tag your domain as soon as you have paid for it.

A domain name is not placed in the queue immediately after payment, as the designer needs the domain to be tagged before they know what to do with it.